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Office and Role Specific Skills

Level 2, 3 & 4 Accountancy These courses are designed to provide new entrants and those seeking progression in their career with the opportunity to develop competencies that are needed to carry out job roles and responsibilities associated with accounts technicians.

The following College(s) are offering these courses: Hackney College

Level 2 & 3 Bookkeeping The intermediate qualification is ideal if you have completed the introductory bookkeeping level and want to build on your skills. The aim of the advanced level to provide an advanced knowledge of accounting principles and concepts.

The following College(s) are offering these courses: Hackney College

Level 1 & 2 Business Administration

Level 1 will suit you if you are just starting out and want to learn how to carry out basic administrative tasks. You learn everyday skills, including handling mail and working and communicating with others.

Level 2 will suit you if you are in a junior role and want to develop your skills to become a future team leader or business manager. You will gain practical knowledge of more complex administrative support, perhaps supporting meetings and events or retrieving information.

The following College(s) are offering these courses: Barking and Dagenham College, Hackney College (Hackney College are also offering this course at Level 3)

Level 2 Cleaning & Support Services A thorough course for those working in the cleaning and support service sectors.

The following College(s) are offering these courses: Hackney College

Level 1, 2 & 3 Customer Service A comprehensive package with optional units including communication, the principles of customer service, the rules of customer service, delivery, and how to improve customer service.

The following College(s) are offering this course: Lambeth College, Barking and Dagenham College (levels 1 and 2 only), Hackney College (level 2 only)

Level 2 & 3 Housing Practice For people working in the housing sector.

The following College(s) are offering these courses: Hackney College

The following College(s) are offering this course: College of North West London

Level 2 & 3 Support Teaching & learning in Schools This course is applicable to learning support staff whose responsibilities at work are closely supervised and working under the direction of the class teacher.

The following College(s) are offering these courses: Hackney College

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